Monday, November 27, 2006

Update on Breeze response times

As you know our IT friends behind the glass wall and at St Leonards are looking into the slow response time / audio drop out issue with Breeze… here’s where we’re up to …
  1. Response times appear to have improved over the past 2-3 weeks (they did some switching of buttons and swinging of cables and other technical things), so we’re not getting that dreaded orange light as much….. but…
  2. We’re still getting “intermittent high latency” (ie orange light comes on sometimes, audio drops out sometimes, everything seems to run slowly sometimes)
  3. Vicki Marchant confirms this is also happening to teachers in the Institutes who are part of the TOL2 Breeze trial (it would of course, they’re using the same Breeze server)
  4. Network people are still running tests and measuring what’s happening around the network to identify the cause of the problem, they’re liaising with the local breeze vendors as well. I’ll keep you posted on what comes up.
This needn’t stop you using Breeze in the meantime, there are a few tricks with meeting room settings Marc and I can show you to improve response times while the network issues are being worked out. I’ll add those to the blog later, and I'll check in with each project this week.
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1 comment:

Anonymous said...

A thought on the latency issue:

I have checked the proxy settings on my browser and have come to the conclusion (right or wrong?) that the latency problems might involve the proxy server relaying packets from within the CLI network to the breeze server located on the DET DMZ. The proxy script has a list of IP address and domains that are allowed direct connections, by-passing the proxy server, I wounder if latency would improve if we could by-pass the proxy and have a direct connection to the breeze server.

3:02 PM

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